1. We understand that plans can change.
If you need to cancel or adjust a scheduled event, please contact us as soon as possible. We aim to handle changes smoothly and fairly. Our policy is based on communication and timing. We're here to help.
2. Cancellations should be made with notice.
We request that any cancellation be shared at least 7 days before the scheduled service. This helps us reorganize staff and resources. If less notice is given, partial charges may apply. We always discuss this respectfully.
3. Refunds depend on the service stage.
If we have not yet begun preparation, a full refund may be possible. If work has already started, we may offer a partial refund based on time spent. No refunds are processed for completed events. Each case is reviewed carefully.
4. We don’t charge hidden fees or penalties.
All terms are shared before confirmation. No unexpected costs will appear later. If changes require adjustments, we explain them before proceeding. Your understanding is important.
5. Postponements are often possible.
If you’d prefer to move the date instead of cancel, we’re happy to help. We’ll check availability and coordinate new plans. No additional fee applies for one-time rescheduling. Let us know early.
6. Refunds are processed manually.
We do not use automatic payment systems. All requests are handled by our team. This ensures accuracy and care. It may take a few days.
7. We aim to resolve all matters respectfully.
We know event planning can involve changes. We respond calmly and clearly to every case. You can always reach us directly for clarification. Our role is to assist, not complicate.
8. This policy is written for transparency.
We want you to feel informed and supported. If you need help understanding any point, let us know. Clear communication is part of our values. We’re always ready to listen.
📍 Address: 70 Labouchere Rd, South Perth WA 6151, Australia
📞 Phone: +61 486 152 145
📧 Email: info@firstarevent.com